In order to access your Mobile Desktop, your Apple Mac requires an application – Citrix Receiver. This step-by-step guide will assist you to download and install the latest version of the Receiver.

01 Visit Citrix Website
Visit citrix.com website and click on [ Download ] tab. Then choose [ Citrix Receiver ] from options and then choose [ Receiver for Mac ]. Click [ Find ] button.

Screen shot of Downloading Citrix Receiver
02 Citrix Receiver ICA
The latest version of Citrix Receiver for Mac will be recommended for download. In this example, version 11.9 is recommended. Click on [ Receiver for Mac ].

Screen shot of Citrix Receiver ICA Download

03 New Features
Citrix’s website may display some additional information regarding the Receiver. Click on [ Download ] button to initiate download.

Screen shot of New features in this release confirmation
04 Citrix Download Manager
Citrix Download Manager may be recommended. Click on [ Download Now ] button.

Screen shot of Citrix Download Manager
05 Find Citrix Receiver
Once your Receiver is downloaded, it has to be installed on your Mac. Look for the ‘Downloads’ folder and click on the downloaded ‘.dmg’ file to start the installation.

Screen shot of Download Folder
06 Opening Installation File
Apple Mac OS will display ‘Opening…’ message.

Screen shot of Opening Citrix Receiver
07 Start the Installation
Double click on ‘Install Citrix Receiver’.

Screen shot of Installing Citrix Receiver
08 Citrix Installer
‘Welcome to the Citrix Receiver Installer’ screen will appear. Click on [ Continue ] button.

Screen shot of Citrix Receiver installer first screen
09 License Agreement
‘Citrix License Agreement’ screen will appear next. Click on [ Continue ] button.

Screen shot of Citrix License Agreement
10 License Agreement
Another license Agreement screen will appear next. Click on [ Agree ] button.

Screen shot of Citrix Receiver Agree to license
11 Standard Installation
Another license Agreement screen will appear next. Click on [ Agree ] button.

Screen shot of Citrix Receiver standard installation
12 Administrator Password
Computer administrator’s password is required to install the software. Type in the password and click on [ Install Software ] button.

Screen shot of Administrator password required
13 Success
In a few moments, installation will end. Click on [ Close ] button.

Screen shot of Installation completed
14 Login to Mobile Desktop
You can start Safari and visit the Mobile Desktop login screen that was provided to you by Cybersphere when you first signed up to Mobile Desktop. For security reasons, please do not share the login address.If this is the first time you have installed Citrix Receiver on your Apple Mac, you may have to grant permission for Safari to access Citrix Receiver.